Introduction
Juicy Birds ("we," "us," or "our") operates the website juicybirds.ca and is committed to protecting the privacy of anyone who visits our site or interacts with our business.
This Privacy Policy explains what personal information we collect, how we use it, and how we protect it. It applies to all visitors, customers, and anyone who contacts us through our website, email, or online ordering platforms.
By using our website, you agree to the collection and use of information in accordance with this policy. This policy is governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy regulations.
If you have any questions about this policy, please contact us at support@juicybirds.ca.
Information We Collect
We collect personal information in the following ways:
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Information you provide directly: When you fill out our contact form, sign up for our email list, or make a catering or franchising inquiry, we may collect your name, email address, and phone number.
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Information collected automatically: When you visit juicybirds.ca, we automatically collect certain data, including your IP address, browser type, pages visited, and time spent on the site. This information is collected through cookies and similar tracking technologies.
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Information from third-party platforms: When you place an order through our online ordering partners or delivery apps (such as Uber Eats, SkipTheDishes, or DoorDash), those platforms may share relevant order and contact information with us. Each third-party platform operates under its own privacy policy.
How We Use Your Information
We use the personal information we collect for the following purposes:
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To process orders and inquiries: When you contact us, place an order, or submit a catering or franchising inquiry, we use your information to respond and fulfill your request.
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To send promotional emails: If you have opted in to our email list, we may send you updates on new menu items, promotions, and offers. You can unsubscribe at any time using the link provided in every email.
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To improve our website and user experience: We use automatically collected data to understand how visitors use our site, identify areas for improvement, and ensure the website functions properly across all devices.
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To comply with legal obligations: We may use or disclose your information where required to do so by law or in response to a valid legal request.
We will never use your personal information for any purpose beyond what is described in this policy without your prior consent.
How We Share Your Information
We do not sell, rent, or trade your personal information to anyone. We share your information only in the following limited circumstances:
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Third-party service providers: We work with third-party platforms to operate our business — including online ordering systems, delivery apps, and email marketing tools. These providers may have access to your personal information only to the extent necessary to perform their services on our behalf. They are required to handle your data responsibly and in accordance with applicable privacy laws.
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Legal requirements: We may disclose your personal information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, safety, or property of Juicy Birds, our customers, or the public.
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What we will never do: We will never sell, rent, or share your personal information with third parties for their own marketing purposes.
Cookies
Our website uses cookies — small text files placed on your device when you visit juicybirds.ca. Cookies help us understand how visitors use our site and allow certain features to function properly.
We use cookies for the following purposes:
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Essential cookies: Required for the website to function. These cannot be disabled without affecting core site functionality.
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Analytics cookies: Help us understand how visitors interact with our site — which pages are visited most, how long people stay, and where they come from. This data is aggregated and anonymous.
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Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our advertising. These are only active if you have consented.
How to opt out: You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience on our website. You can also opt out of analytics tracking by adjusting your browser's privacy settings.
Your Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:
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Right to access: You have the right to request a copy of the personal information we hold about you at any time.
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Right to correct: If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
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Right to withdraw consent: Where we rely on your consent to process your personal information — such as for marketing emails — you have the right to withdraw that consent at any time.
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Right to request deletion: You may request that we delete your personal information from our records, subject to any legal obligations that require us to retain it.
How to make a request: To exercise any of the above rights, please contact us at support@juicybirds.ca. Include your full name and the nature of your request. We will respond within 30 days.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
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Contact and inquiry data: Information submitted through our contact form is retained for as long as needed to respond to and resolve your inquiry, after which it is securely deleted.
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Email marketing data: If you have subscribed to our email list, we retain your information for as long as you remain subscribed. Upon unsubscribing, your data is removed from our active marketing list within a reasonable timeframe.
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Order data: Order-related information retained by third-party platforms is subject to those platforms' data retention policies.
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Legal obligations: In some cases, we may be required to retain certain information for a longer period to comply with applicable laws, resolve disputes, or enforce our agreements.
When personal information is no longer required, it is securely deleted or anonymized.
Privacy Concerns
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us directly:
We take all privacy concerns seriously and will respond to your inquiry within 30 days of receipt.
If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we operate our business.
When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify you — either by posting a notice on our website or by emailing subscribers, where appropriate.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
Last updated: April 6, 2026
